Feature Suggestion

Currently, new emails in the work items grid are indicated by a yellow icon beside the reference number. However, to improve tracking, it would be helpful if work items with new emails were automatically grouped/sorted and displayed at the top of the work items grid. This change would make it easier to identify and manage new emails efficiently.

“Using PMingLiU for a Chinese company name is important, particularly when dealing with Traditional Chinese characters. We have had cases in the past where the font used has changed the Chinese name to an incorrect character. When the client tried to incorporated the BVI company under HK Registry, the application got rejected” Currently in Outlook they can use "PMingLiu" When using Enate, we do not have this option and this can cause risks especially because within the rolled out teams they are dealing with Chinese clients and names and require to have the accurate font.

The behaviour where pop out mode only allows user to send email, we would like to check if Send and Resolve option could be added as well.

Currently, the Locations, Departments, Extension Properties API are not public. Need these APIs to be available in swagger with the product support as the Locations, Departments and Extension Properties API Data output can be utilised in the subsequent APIs of Contract, Users etc. To start with GET and maybe POST can be added later

As a configurator, I should be able to view and use contact details extended properties within Email template fields section and in conditionality.

As an user I would like to get an notification related to an email which was not successfully sent out from outbox in scenario the email failed and sat in outbox, this notification will help me to rectify the issues on it and can send again immediately to clients preventing the delay in sending it again

We need to generate a report detailing user access—specifically, which users have access to which customers. Currently, the necessary data is only available in the core database and is not being exported to the Warehouse. To build this report, we need an update to enable the export of this data to the Warehouse.

Timezone input fields in various modules, including Service Agent creation, Contact creation, and Context creation, currently require scrolling to select a specific timezone. Instead, they should be searchable for easier selection.

As an end user I would like to add Thai and Vietnamese languages as a part of the language dropdown option on Enate. This help users to switch from English to Thai and Vietnamese languages

As a user, I would like the ability to copy or drag emails from the "To" field to the "CC" field and vice versa. Copy button copies entire entry and not just one address.