Feature Suggestion

As a user, I have created a linked work item and it has reacehd the other team now. Now other team also tries to write a fresh email to me which will create a linked work item - instead, before creating a linked work item, can the system already identify that there exists a linked work item and would you like to communicate with this. If not this is a duplicate work item for the initiator Additionally, we would want the same concept to work for actions also if any linked work item already exists at case then give open to link the comms to it - rather than directly creating it And the same goes with sub case and its actions

As a user, I have now connected my day to day client emails to Enate, all these days I was able to see my emails on mobile even after work and help clients quickly in case of emergency. With Enate coming in - we have lost that additional help which we could have done to clients. This also impacts very much on your client engagement and indirectly impacting their happiness and revenue to our company. So we would like to have a mobile version to check the same. Atleast the initial ask is to give visiblity of Emails section to us on app, so we can atleast login to laptops to help clients by seeing their emails and criticality.

As a user, slider size on both side and bottom of the screen are very small and very difficult see them and hold them to scroll So currently both the side and down sliders are too small, can it be a bigger size (may be 2X or 3X to what we ahve now)?

If you turn an overdue ticket into a case, the case doesn’t recognise that the ticket was overdue. A new timer starts from when the case was created Builder option on case, to start counting SLA from creation date or based on the original ticket start date

Description Managers need richer visibility into user productivity, workload distribution, SLA performance, and AI adoption. The current User Overview report provides only a limited operational view. This enhancement would introduce: Productivity metrics Workload analytics SLA performance tracking Team benchmarking Capacity planning metrics The goal is to provide a single operational dashboard that helps managers balance workloads, identify bottlenecks, and improve team performance.

escription Customers using Enate AI for email processing want a single view showing the effectiveness of all AI-powered email capabilities. Currently data is fragmented across multiple features. This enhancement would provide a unified dashboard covering: Email classification performance Sentiment analysis Thank-you detection Routing effectiveness AI confidence scores Automation rates Productivity gains The dashboard would help customers understand adoption, measure ROI, and identify optimisation opportunities across all AI-driven email workflows.

We're expanding the data available in the Data Warehouse to unlock more powerful reporting and analytics. By exposing additional Core datasets, customers will be able to build richer dashboards and reports using their preferred BI tools without relying on custom extracts or direct transactional queries. This lays the foundation for future reporting enhancements and advanced analytics capabilities.

As a user, I would like the option to use multiple signatures when drafting emails. This will allow me to select from configured signatures based on process requirements on Enate Environment.

As an end user, I would like to add tags to emails at an individual email level either from packet level or on Inbox level. These tags should be customizable to the requirement per client and this has to be controlled by Team Lead. These tags later should be made available for search in Inbox or sent items - which will help us to identify the emails under such category. This can also be used as an sub-folder which is available on Inbox. Saved search based on tags can be additional help if that can be delivered

As an user, we would like to use a more complex password for our SMTP connections and hence asking to increase the string length from currently 50 to 100 characters