Feature Suggestion

As a configurator, I should be able to view and use contact details extended properties within Email template fields section and in conditionality.

As a user, our company has enabled to have the capability to mark the emails with attachments with right category - so the documents are protected. However this is becoming a limitation with in Enate - as such these emails are not previewable for users Can we please request to check with Microsoft for any integrations which allows this via connectors and be made available in Enate

As a user, we would need an integration for emails going out of Enate to Microsoft Purview. As this is being used globally inside the company - Enate is not able to deliver this currently. Can you please help on generating any such feature integration to send out emails with Microsft Purview enabled

The current authentication mechanism used in Self Service is going to be soon retired. We need to replace it with the new Microsoft authentication to ensure continued login support.

When the ‘Hide Plus Address’ setting is enabled in exclusive mode, automatically generated reply emails—such as out‑of‑office responses, delivery failure notifications, and similar system‑generated emails—are currently creating new packets instead of attaching to the existing packet associated with the conversation. This breaks continuity and creates unnecessary fragmentation.

Please add native support for sending emails through the Microsoft Graph API within the platform. This would allow teams to leverage modern, secure, Microsoft‑recommended methods for email delivery instead of relying solely on SMTP or built‑in email mechanisms.

Basis the tickets categories selected while logging the request, we need to have different custom cards displayed for corresponding details to be captured.

A quick summary of all the requests logged, closed, in progress, to-do etc while the user log in to log a request.

We’re introducing a new report to provide visibility into AI-driven Ticket Categorization. The report will show: AI predicted category Confidence score Final category Manual changes (including who updated it) This will help measure AI accuracy, confidence trends, and user adoption. Applicable to Tickets only.

Hi Team, In version 2022.3, Enate Work Manager allowed users to open multiple work items in separate tabs within a single browser window. However, this feature has been disabled in version 2024.1. Could you please advise if it is possible to reinstate this option and provide a toggle to enable or disable it as needed?