Feature Suggestion

As a user, when I would want to reply back to an action which had created a linked ticket to other team on email come back to my latest open action or case - rather than giving an error that you cant reply as the action is already closed. This doesnt work the same way as it works on a normal incoming email on a closed action. Hence the ask is to have the Internal Comms and External Comms work identical.

Enate is used by leadership users and users from other business functions such as Sales and Finance who have limited access to certain Service Lines or Customers. Need a mechanism to share custom reports with such users based on their access (controlled by user groups)

Send later option for emails - not working

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We would like to send email to many employees at a time with a specified attachments.

Currently Onboarding team is closing the tickets for each activity. For e.g.., 1 ticket for email ID creation, 1 ticket for asset allocation, etc.. Should we have a bulk ticket resolutions for triggers from ERP.

As an operations user, I struggle because when I’m working on a work item, I can only see a contact’s name and email ID in the right-side Contacts section. To get any additional details, I have to click into each contact, open a new tab, check their profile, and then come back to the work item. This constant switching between screens is tiring and slows me down — especially when I need to check 2–3 contacts for context. It breaks focus, adds unnecessary clicks, and wastes time that could otherwise be spent resolving the work item. What would be a lifesaver is if I could simply hover over a contact’s name and instantly see a small pop-up or overlay showing all their key details including any configured extension properties. This way, I wouldn’t have to leave the work item screen at all. Everything I need to know about a contact would be right there, just a hover away. Acceptance Criteria: When a user hovers over a contact’s name in the Contacts section, a pop-up should appear showing: • Standard fields that I would see on a contact with Contacts screen of Work Manager • ALL configured extension properties related to the contact. The hover pop-up should appear within 1 second of hovering and disappear when the cursor moves away. The feature should work consistently across all work item types and user roles. The pop-up should be non-intrusive and not block the user’s ability to scroll or interact with other elements on the screen. The pop-up should be of dynamic size to include all fields in one view rather than having to scroll within pop-up.

The Submit/Wait/Resolve button (changes depending on the action we try to perform) doesn't always respond correctly, I'd say this occurs at the very least 45%-50% of the times. This mainly occurs when the "New Information" icon is on (yellow) and is marked as read. When the issue occurs, refreshing the page solves the issue, but in the process it removes every unsaved information we inputted in the page (i.e. checklists, comments in checklist, tags and comments in Files, details of the ticket etc.); Elements like Notes and Email sent are unaffected. It may seem a minor issue, but this is quite frustrating, especially if we just completed a long checklist and we're forced to do it again. I believe this was already reported some time ago, but it seems nothing has been done to fix it meanwhile. Could you please review the priority of this issue?times. This mainly occurs when the "New Information" icon is on (yellow) and is marked as read. When the issue occurs, refreshing the page solves the issue, but in the process it removes every unsaved information we inputted in the page (i.e. checklists, comments in checklist, tags and comments in Files, details of the ticket etc.); Elements like Notes and Email sent are unaffected. It may seem a minor issue, but this is quite frustrating, especially if we just completed a long checklist and we're forced to do it again. I believe this was already reported some time ago, but it seems nothing has been done to fix it meanwhile. Could you please review the priority of this issue? Thanks.

Email format validation must be performed when creating an Contact tag. If the incoming email contains an invalid email address, it should be highlighted during the reply process with a message indicating that the contact is not valid. Users should be prompted to remove or correct the invalid contact before sending the reply.

As an user, i would like the contact to be further classified under which contract and not just customer - this gives more control on visibility of which contract resources should see and use this contact. This will also help to audit the contacts as per the contract(country) rather than just a contact under global