Feature Suggestion

As a Super User of HRP in Poland, I would like to pass on the suggestion of local users that we would like to be able to choose whether we work on dark or light Enate mode. I wonder if such an idea has more supporters.

After disabling the trigger, the “Next Run” field still shows the value instead of clearing. This makes it unclear whether the trigger is truly stopped. The field should be cleared once the trigger is disabled to avoid confusion.

As a user, we would need an integration for emails going out of Enate to Microsoft Purview. As this is being used globally inside the company - Enate is not able to deliver this currently. Can you please help on generating any such feature integration to send out emails with Microsft Purview enabled

As a configurator, I should be able to view and use contact details extended properties within Email template fields section and in conditionality.

As a user, our company has enabled to have the capability to mark the emails with attachments with right category - so the documents are protected. However this is becoming a limitation with in Enate - as such these emails are not previewable for users Can we please request to check with Microsoft for any integrations which allows this via connectors and be made available in Enate

The current authentication mechanism used in Self Service is going to be soon retired. We need to replace it with the new Microsoft authentication to ensure continued login support.

When the ‘Hide Plus Address’ setting is enabled in exclusive mode, automatically generated reply emails—such as out‑of‑office responses, delivery failure notifications, and similar system‑generated emails—are currently creating new packets instead of attaching to the existing packet associated with the conversation. This breaks continuity and creates unnecessary fragmentation.

Please add native support for sending emails through the Microsoft Graph API within the platform. This would allow teams to leverage modern, secure, Microsoft‑recommended methods for email delivery instead of relying solely on SMTP or built‑in email mechanisms.

Basis the tickets categories selected while logging the request, we need to have different custom cards displayed for corresponding details to be captured.

A quick summary of all the requests logged, closed, in progress, to-do etc while the user log in to log a request.