Feature Suggestion

Instead of having self service card in next page, include it in the same page which will reduce number of clicks to user

Dashboard view in self service portal on resolved/open tickets with date filters will help customers to have visibility on tickets logged with Enate

Helpdesk customers would like to see an export option which will give the visibility on tickets logged during particular period

As a Support team users, I would like to have search option on self service portal, this would help to search the required tickets raised and also help in reducing the time of search

As a end users, we would like to have view of all number tickets opened, current status and should be able to export these tickets to excel

Currently, if user leaves self service portal idle for more than 3-4 hours and when clicked anywhere it logs out immediately and directs to hoe page. Can we have a pop up message indicating "Redirecting to home page" OR "Session Expired"?

As an end user: I would like to  have filter option on each column to filter out what I need and based on time selected(last month/from and to date) - so that as an user, I know who raised, when, status and many others

There are scenario's where Self Service user need to do some work as part of the process, So we need an ability a self service action that can be assigned to the self service user and they can work on those actions.

Currently Self Service users can be configured against only 1 company but in a business context one self service user can manage multiple clients.

As a self-service user I should be able to tag files once they have been attached.