Feature Suggestion

There are several operational scenario where in we will need ability to search inside attachments for specific worlds. These attachments are usually PDF and Excels.

When the ‘Hide Plus Address’ setting is enabled in exclusive mode, automatically generated reply emails—such as out‑of‑office responses, delivery failure notifications, and similar system‑generated emails—are currently creating new packets instead of attaching to the existing packet associated with the conversation. This breaks continuity and creates unnecessary fragmentation.

As a user, I would be interested in previewing Excel and Word files without need to download the files. This will make work easier and faster, similar to file preview in Outlook and current functionality to preview PDF files

Ability to pause a case/action for X days in a waiting for more information state. Currently this available on tickets but not available for case/action.

We are very excited to share that, as part of feature waves, we are refreshing the Work Manager user experience to improve the look and feel of the website while keeping existing capabilities intact. This new user experience will be released in stages through an alpha/beta program. A select few of you are invited to participate in this program to help shape the new version of Work Manager. We will continue to share updates here, so please stay tuned.