User to set their out of office or unavailability on profile for work management purpose
Kamal Saran
Merged in a post:
Wait Option - Do Not Return to User
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Orlando Martel
It would be great to have a toggle option that allows a User to put something into a Wait status but not have the work item automatically assigned to them post-waiting.
Ideally, the toggle option would default to 'assign back to user', but when toggled on or off, it would just return back to the queue as unassigned.
This would be particularly helpful if users are putting work items in a Wait status but know they will be on annual leave when it will be due to come out of Waiting. Or, if it does not need to be that specific user that picks up the work item after it has been on waiting.
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Claudine Richardson
Hey Orlando Martel, thanks for your feedback! I have a few more questions for you:
- Can you provide a few examples of the types of tasks that would benefit from this feature?
- How often do users put work items in a Wait status and then go on annual leave?
- What is the current process for handling work items that come out of the Wait status while the assigned user is on leave?
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Orlando Martel
Hi Claudine Richardson!
- I would say that most, if not all tasks would benefit from this as this feature would primarily help with the management of work (i.e making it easier for other users to pick up work).
- Most of our users would have work items cycling on and off waiting, so a fair number of our users going on annual leave will have some work items in waiting that are due to come out of waiting before their return.
- Users queues would be monitored in their absence to check what work they have and other users within their team(s) would be pulling it out of their queue to complete it. However, with this feature, the other users would not have to monitor their queue as often as an initial review would capture anything that's not in waiting and they would know that the work items in waiting would be reverting to the queue rather than the users inbox.
Hope this helps!
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Adriana Larotta
Not just for work not being assign but also to let clients know that the team is not available, on that specific day.