Set Live from Draft (Service Matrix)
complete
Kamal Saran
Lets a user attempt to set a Ticket or Case process live directly from the Service Matrix while the process is still in a Draft or Live with Draft Changes state. Today the Set Live option is hidden until the process reaches Validated Changes, so a user looking at a draft process has no in-context indication of why they can't publish it. This change surfaces the option and, when validation blocks it, shows a single generic error pointing the user into the process to resolve issues.
C
Claudine Richardson
updated the status to
complete
Hello,
Great news! The feature you requested is now available on the latest version of Enate.
If you need help, our Customer Success team is ready to assist.
You can also check out other new features added in the latest version of Enate here: https://docs.enate.net/whats-new
Thanks for your feedback and support!
Best,
Claudine Richardson
Kamal Saran
updated the status to
working on it