As a part of 2022.5 we are completely re-designing our self-service with the existing features and adding new features to the product
Below are some of the existing features which will go through a major design change
1. User Profile Page
2. Action required for work item raised by the end customer
3. Tagging users within the request raised through self service
4. Overview of status of the request raised
5. Communication through self-service for request raised