Hi Elaine Dennehy,

Thank you for taking the time to share this — it’s really helpful. We understand what you mean about “End date” implying Closed or Cancelled, and how having “Resolved date” and “Resolved by” available as Front Manager columns and in Advanced Search would make it much clearer.

We’ll review this request internally and come back to you if we need any further details.

Thanks again for flagging it.

Kind regards,

Claudine