Out of Office message at office level
D
Deborah Reeves
Add an out of office message when our office is closed. Currently there is no option so when myself and my colleagues are not in the office during a holiday the client may feel we are ignoring their request. To provide service excellence and prevent possible client escalation, especially in the case of an urgent request, I feel it is necessary.
Kamal Saran
Merged in a post:
Please add an out of office message. This is extremely important to deliver good service to clients
A
Anna
Please add an out of office message when our office is closed. Currently there is no option so when myself and my colleagues are not in the office during a holiday the client may feel we are ignoring their request. To provide service excellence and prevent possible client escalation, especially in the case of an urgent request, I feel it is necessary.
C
Claudine Richardson
Hiya Anna, thanks for this post! I have a few more questions for you:
- Can you provide more details on how you envision the out of office message to be triggered and deactivated?
- Would you like the out of office message to be customizable or a standard message for all users?
- Should the out of office message be visible to all clients or only to those who attempt to contact you during your out of office hours?