Notification of Customer Feedback on packet level
N
Navaneeth Kumar S
As a user, it will be very helpful to get a notification of cusotmer feedback(from email feddback footer)
Currently the feedback is capturing on ticket as and when client gives feedback but not getting any notifications
These might help us to know how client is feeling on the ongoing things as well and can correct it immedaitely too
C
Claudine Richardson
Hi Navaneeth Kumar S,
Thank you for taking the time to share this — it’s really helpful. We understand how valuable it would be to receive a notification when customer feedback is submitted via the email footer, rather than only seeing it captured on the ticket.
We’ll review this internally with the team and come back to you if we need any further details.
Thanks again for flagging it.
Kind regards,
Claudine