New information to automatically get "mark as read" upon response to the email
C
Claudine Richardson
Hello Suraj Udupi! I have a few more questions for you:
- What specific actions on the new information email should trigger the 'mark as read' feature?
- Would you like the option to customize which actions trigger the 'mark as read' feature, or should it be a standard set of actions?
- How important is the ability to toggle the 'mark as read' feature on and off for your workflow?
L
Liliana Ziabka
Hi Claudine Richardson! I work with Suraj and he submitted this request on the behalf of my team. Here are the responses to your questions:
- The following actions should trigger the 'mark as read' feature: responding to an email, putting it in wait, resolving the email, adding a note, changing the category
- That would be great
- I have mentioned the ability to turn the 'mark as read automatically' feature on/off to be mindful of other customers, who may prefer not to use it. From our perspective, it does not have to be customisable per workflow/queue.
I hope that helps. Please let me know if you have any further questions. Many thanks, Liliana