The advanced search tool "Views" doesn't provide a lot of options to search a ticket. We would like in conditions the option "Contains" in the title field to be added because we can't remember all the exact titles for each ticket or how they start. Without this option, it makes it impossible to search for a ticket.

Enate is committed to improving its search capabilities in order to facilitate the quick and easy location of information at the right time. This includes not only the ability to find information quickly, but also the ability to find related items when working on work items, identifying running work items for a contact you are working with, and the ability to search for specific work items based on keywords related to the item.

In addition, Enate recognizes the need to provide a highly effective search function that can assist users in locating specific work items, even when dealing with complex and nuanced search criteria. For example, users may need to find a specific piece of the work item in response to a client escalation, and may only have a few keywords related to the item. Enate's enhanced search functionality will make it easier to find such work items and help users to manage their workloads more efficiently.

Moreover, Enate recognizes that users may need to search for information based on a variety of different criteria, ranging from specific reference numbers such as matter numbers or Amazon order numbers to more general search terms related to a specific company or configuration object. With this in mind, Enate is working hard to develop a search function that is both flexible and powerful, making it easy for users to find the information they need quickly and efficiently, without having to worry about precise spelling or complicated search criteria.