Incoming emails to Tickets Get Incorrectly Attached to the Parent of a Ticket if the Ticket they were sent to is closed
complete
C
Claudine Richardson
When an email comes in and Enate determines that the email should be appended to a Ticket, if that Ticket is closed the email then gets appended to the parent of the Ticket (if there is one). This should not happen. When an email comes in and Enate determines that the email should be appended to a Ticket, if that Ticket is closed, the email should instead create a brand new work item, even if the Ticket has a parent.
Kamal Saran
marked this post as
complete
Hi,
Do you know what, this is ready to use now. We’d love to know what you think! A production release 2024.1 including this is ready.
You can also check out the full content of the release at https://docs.enate.net/whats-new/
Please discuss accessing a 2021.1 production release with the Enate Customer Success team.
Thanks,
Kamal Saran
Head of Product
Kamal Saran
marked this post as
ready for 2024.1
Kamal Saran
marked this post as
likely in 2024.1
C
Claudine Richardson
marked this post as
possibly in 2024.1