We had a query from a user following a training session and it relates to QuickFind search results.
Our user is looking for an email that they sent from Enate on a particular date and time with a particular subject. A lot of emails were sent on this subject from different tickets on this same date. And there is an enormous amount of correspondance in Enate related to the subject. The user tried numerous ways to search for this email and were getting messages from Enate that the search was taking too long/too many results. When they did get results the specific email they were searching for was not there ... results seemed to be limited to X number of items?
Because the user was aware of a specific email, they kept digging and eventually with our assistance they found it with loads of search criteria and wild cards and a tiny date range.
However there is a concern for a user looking say generally for emails related to a subject, that QuickFind gives an impression when displaying results, that these are all the results. There is no indicator to the user that there are more possible results/a next page of results etc.