Duplicate Contact Creation When Plus Addressing Is Enabled
S
Sarvesh Babu
As a user, we want Enate to prevent the creation of contacts with plus-addressed email IDs when the contacts/routes already exists in the system, so that duplicate or redundant contacts are not created during internal communications.
We have attached example for reference
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C
Claudine Richardson
Hi Sarvesh Babu,
Thank you for taking the time to share this — it’s really helpful. We understand how plus-addressing could lead to duplicate contacts being created when an existing contact/route is already in the system, and we’ll review this behaviour internally.
We’ll come back to you if we need any additional details from the example you’ve attached.
Thanks again for flagging it.
Kind regards,
Claudine