Data needs to be added in Embedded Reports
complete
K
Kajal Thakur
As a manager, I would like to have the below details in the Standard Embedded Report(in both the report i.e. Team view and User's Overview)
Process Groups (marked in the below screenshot)
Peer review related data (i.e. name of the user who performed the Peer Review and related details)
Ticket categories & subcategories
Kamal Saran
Merged in a post:
Enable Ticket Category Levels in Embedded Reports
H
Harsh Seksaria
Ticket category levels should be a part of the dataset for Embedded Reports in the custom data enabled for the customer.
Kamal Saran
complete
Hi,
Do you know what, this is ready to use now. We’d love to know what you think! A production release 2024.1 including this is ready.
You can also check out the full content of the release at https://docs.enate.net/whats-new/
Please discuss accessing a 2021.1 production release with the Enate Customer Success team.
Thanks,
Kamal Saran
Head of Product
Kamal Saran
ready for 2024.1
C
Claudine Richardson
Great to hear your perspective, Harsh Seksaria! I have a few more questions for you:
- Can you provide more details on how you envision the ticket category levels being integrated into the Embedded Reports?
- What specific data from the ticket category levels do you believe would be most beneficial to include in the reports?
- How do you currently use the ticket category levels and how would their inclusion in the Embedded Reports improve your workflow?
Kamal Saran
Merged in a post:
The number of days a work item has been kept on wait
Sampurna Basu
When someone puts a work item on wait, there should be a feature to show for how much time it was kept on wait.
C
Claudine Richardson
Thank you for posting, Kajal Thakur! I have a few more questions for you:
- Could you please specify the exact data fields you want to see under 'Process Groups' and 'Peer review related data'?
- What specific information are you looking for in 'Ticket categories & subcategories'?
- Are there any specific formats or order in which you would like to see these details in the report?
K
Kajal Thakur
Claudine Richardson: Hi Claudine, please refer to this screenshot
Kundan Kumar
Claudine Richardson: Had a discussion with Kamal on the same, thanks.
Kundan Kumar
Please add "Resolution Method" also in the std. report so we can have data about the cancel case as well.