Customised templates for ticket bulk upload
R
Robert Rattray
As a user I want to be able to use and give colleagues access to our customised upload template, which is populated with content that helps people complete the task in line with local custom and practice. At the moment they can only access the blank generic template. Please can we be able to have local content available , perhaps via a hyperlink.
C
Claudine Richardson
Great to hear your perspective, Robert Rattray! I have a few more questions for you:
- Can you provide examples of the local content you would like to include in the customised upload template?
- How do you envision the access to these customised templates being managed among your colleagues?
- Could you clarify what you mean by 'local custom and practice'? Are there specific guidelines or standards that the template needs to adhere to?