Automatically assign a work item to a specific user based on the reciepnt's email address. | Voters

Automatically assign a work item to a specific user based on the reciepnt's email address.

Harsh Mukhija

Some users are currently spending considerable effort manually assigning work item to users.

This involves opening each work item, checking the recipient in the email and assigning the ticket manually to that recipient.

2 days ago

Claudine Richardson

Hi Harsh Mukhija,
Thank you for taking the time to share this — it’s really helpful, and we understand how much manual effort this creates when users have to open each work item, check the recipient email, and assign it one by one.
We’ll review this request internally and consider how it could fit into our roadmap. If we need any additional details or clarification, we’ll be sure to reach out.
Thanks again for flagging it.
Kind regards,
Claudine