Automatic Email Reminders & ability to auto clos work item if not response received after reminders.
M
Michelle Rinaldi Savio
If emails are sent out by the service agent requesting for additional information/clarifications to the requestor and if a response is not received for the same, an option to send out any number of reminders automatically is required.
On not receiving any response, the ticket should close automatically after a certain number of days.
reminders data should be exported to WH so we can build a report on reminder volume in WM.
Kamal Saran
Kamal Saran
Harsh Seksaria what auto reminders are we talking about here?
Kamal Saran
Merged in a post:
Reminder email to be sent after specified days of waiting
S
Shreshth Agarwal
Once an action is put on wait. We should have a number of days selection option. So, after those specific days passed away and no further information is received. Enate should send a reminder mail automatically whose template we could set.