AI Classification Performance & Accuracy Report
complete
Sandana Thevar
We’re introducing a new report to provide visibility into AI-driven Ticket Categorization.
The report will show:
AI predicted category
Confidence score
Final category
Manual changes (including who updated it)
This will help measure AI accuracy, confidence trends, and user adoption.
Applicable to Tickets only.
Sandana Thevar
marked this post as
complete
Sandana Thevar
Hello,
Great news! The feature you requested is now live on the latest version of Enate.
If you need help, our Customer Success team is ready to assist.
You can also check out other new features added in the latest version of Enate here: https://docs.enate.net/whats-new
Thanks for your feedback and support!
Best,
Sandana Thevar
Product Manager
Sandana Thevar
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working on it
Sandana Thevar
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up next
Sandana Thevar
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in the pipeline