Ignore OOO mails for work items which are resolved | Voters

Ignore OOO mails for work items which are resolved

Harsh Seksaria

As we have Enate AI which ignores Thank You email for resolved work items, it will be helpful to have same for OOO mails that comes after resolving ticket while its still in feedback window.

Also, if there is no feedback window, and we send an email and close the work item, any OOO mail will create new item, this should also be catered.

July 14, 2023

Kamal Saran

Merged in a post:

Enate should filter out OOO emails automatically

Saumay Gupta

This is required as it is failing the feature of Send email and Wait as system detects OOO as response and moves forward which should not be the case

November 2, 2023

Kamal Saran

Merged in a post:

Out of Office Email Identification in Ticket Workflow

Shreshth Agarwal

Enate should automatically identify Out of office email and should not change the status of ticket.

November 2, 2023