We are refreshing the Work Manager user experience to improve the look and feel while keeping existing capabilities intact. This new user experience will be released in stages through an alpha/beta program. A select few of you are invited to participate in this program to help shape the new version of Work Manager. In Alpha 1 we are going to release a refreshed design of the homepage, Ticket screen and Quickfind. Along with this, we are including the following new features: AI Assistant in Email Editor Add Format Painter Tool in Email Editor Aptos Font in Email Editor Search and Replace in Email Editor Calibri Font Available in Email Editor Quick Access Toolbar in Email Editor Spellcheck and Grammar Check in Email Editor Email Translation Searchable Context Fields Advanced Table Editing Options Advanced Image Editing Tools CC Field Open by Default Rename “Submit” Button to “Save” Copy Button for File Names Ability to Summarise Email Threads Group Time Tracker Entries by User Improved Table Formatting Options in Email Body Improve Display Font to Distinguish Similar Characters Add “Clear Formatting” Option in Email Editor Display User Role in User Settings (Read‑Only) Allow Editing of Ticket Description After Submission Confirmation Pop‑Up When Cancelling an Email Draft Relocate Message Pop‑Up in Work Manager UI Show Customer, Contract, and Service Context in Quickfind Results Show Individual Counts as Separate Bars in Bar Charts Improve Email Separator Line – Use Solid Line Instead of Dashes
