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Feature Suggestion

You speak, we listen. Your voice is influenced at every stage of the Product Life Cycle. Submit feedback to the Product Team to help us release the highest quality for you

AI Classification Performance & Accuracy Report

We’re introducing a new report to provide visibility into AI-driven Ticket Categorization. The report will show: AI predicted category Confidence score Final category Manual changes (including who updated it) This will help measure AI accuracy, confidence trends, and user adoption. Applicable to Tickets only.

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