Merge list should show context and alert end user if tickets are from different clients | Voters

Merge list should show context and alert end user if tickets are from different clients

complete

Kamal Saran

show customer-contract-service should be added to the merge list so the end user can see the context before making the decision about merging.

Warn the end user if they are trying to merge the tickets from different companies. This is just a warning, not a blocker.

August 18, 2022

Kamal Saran

marked this post as

complete

Hi, 
Do you know what, this is ready to use now. We’d love to know what you think! A production release 2022.6 including this is ready.  
You can also check out the full content of the release at https://docs.enate.net/whats-new/
Please discuss accessing a 2022.6 production release with the Enate Customer Success team. 
Thanks, 
Kamal Saran 
Head of Product

Kamal Saran

marked this post as

ready for 2022.6

Navaneeth Kumar S

Kamal Saran - adding another similar requirement. I would like a way to easily identify the context or even the subject so that I don't need to note down the packet reference. Currently this is not user friendly for user to remember or find the packet reference from different screens such as the dashboard to merge the ticket

Kamal Saran

marked this post as

likely in 2022.6

Kamal Saran

marked this post as

possibly in 2022.6

Kamal Saran

marked this post as

open

Kamal Saran

marked this post as

possibly in 2022.5